Who is a client?

I lead my company in a clear direction. As owner of an IT start-up everyone is a client. But, not everyone is a paying client.

I am often asked to fix someone’s computer. Maybe it is my brother, or the person sitting beside me on the plane, or at dinner.

My focus for our company is to help others. So, I show our people how to share knowledge.

Yes, after about thirty minutes I will say “If we keep going with this discussion, it will eventually become ‘consulting.'”

But, I want all of my people to be professional and focus upon what other people need. I do not want the focus upon ‘profitability.’

If we are not a good fit for a client, we will help a client find a better fit.

I hope this is simple and clear.

What do you need fixed in your company?